Regional Operations Leader

Overview

Salary

Remuneration falling within the $60,000 to $70,000 per annum range

From my personal experience and educational background, I can attest to the fact that having a growth mindset is vital in maximizing one's potential

Schedule

From the start of the weekday on Monday until its end on Friday, the business is open from 9 in the morning to 5 in the afternoon

Sat/Sun off

This position requires on-call and after-hours availability, with the expectation of being on-call for weekends or holidays four times annually and on-call for at most two holidays per year.

To be the regional operations supervisor means overseeing the operations of our branches located in Bloomington, Crawfordsville, Franklin, Martinsville, and Terre Haute

The Regional Operations Supervisor position at Groups plays a key role in the organization by building and leading a high-performing team and driving operational excellence within the assigned region/state. The Regional Operations Supervisor will partner with the Clinical Supervisor to provide consistent and high-quality care for our members. The Regional Operations Supervisor will lead a team of direct reports across multiple locations. This role reports directly to the Associate Operations Director or the Operations Director (based on region).

Responsibilities

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• By promoting positivity in the office, team members are better able to address challenges and support one another in achieving their goals
• Hire, educate, supervise, and elevate a group of Office Coordinators working across multiple locations
• Continuously evaluate and refine the onboarding process to ensure that it remains effective, relevant, and aligned with the needs of the organization and its employees
• A commitment to ongoing training and development can help you build a culture that attracts and retains top talent
• Manage and oversee the functioning of all assigned locations on a daily basis
• Conduct recurrent meetings with your team members, evaluate their achievements, and offer them constructive feedback to inspire continuous improvement
• Oversee the smooth execution of general tasks while also keeping an eye on regional and state-specific KPIs such as census, engagement, retention, scheduling, growth, P&L/budget, and employee satisfaction
• Operate under authorized boundaries, abiding by required professional standards and regulatory obligations
• Tasked with ensuring that the office has sufficient resources to meet its needs and that its capacity is used efficiently and effectively
• Align team coverage to ensure efficient office and schedule operations, accommodating any planned or unplanned absences among direct staff
• Confirm that all rules, protocols, and workflows are implemented and welcomed in all assigned stations
• Protecting the health and safety of everyone in the workplace should always be a top priority, and it is essential to create a culture that values safety and prevention
• The purchasing of essential equipment and furniture, as well as the overseeing of supply requests, are among the key responsibilities that you will handle as part of your job description
• Examine the operations department to ensure that quality standards are being met
• Attain the success of new location launches by managing the operational needs, recruitment, and community outreach goals successfully
• Be in charge of the decommissioning process of offices when deemed fit
• An effective communication strategy, which includes a regular exchange of information, is essential in any collaboration. Openness, trust, and transparency should form the basis of all communications between parties involved
• Collaborate in drafting reports summarizing site visits by state regulatory boards, accrediting bodies, and managed care organizations
• Ensuring that members and stakeholders feel heard, supported, and valued is critical to maintaining a positive reputation for the organization

Other Duties and Responsibilities:

• Demonstrate a proactive approach to community outreach by distributing written materials to community stakeholders, such as pamphlets and flyers, and by scheduling regular meetings with them.
• Further Requirements to Attend to

Qualifications

Knowledge, Skills, and Abilities:

• By mastering your ability to manage and prioritize tasks effectively, you can significantly improve your productivity and achieve greater success in all aspects of your life
• Meticulous attention to detail and expertise in managing highly confidential and sensitive information
• To be proficient in both written and verbal communication, one should be adept in communicating in a clear, confident and culturally sensitive manner
• Being adept at making strategic decisions and having the mindset to take initiative
• For companies that prioritize innovation, change is not seen as a disruption, but rather an opportunity to excel
• Able to effectively handle and execute multiple tasks concurrently
• Skilled in working with Google Docs, Sheets, Drive, Email, and has the expertise to resolve minor technological snags promptly
• Possessing the skill to make independent decisions and operate effectively within the bounds of general supervision
• Expertise in managing and securing confidential data, that is crucial to the organization's effectiveness, and the interests of its members and staff.
• Adherence to the Professional Code of Conduct is a fundamental characteristic of ethical and responsible professionals
• Cultivating a culture of accountability and results-oriented thinking can increase the likelihood of achieving measurable success
• A successful team leader understands the importance of celebrating their team's milestones and achievements. This recognition encourages team members to carry on working hard and reinforces the common goal towards which the team is striving
• Successfully solving problems, whether through independent means or collaboration, is a valuable talent that can help individuals attain personal and professional goals
• Synergy generator: You possess an innate talent for unifying various factions of the company towards shared objectives. You excel in building strong relationships and promoting a collaborative culture in the workplace.
• Successful outcomes are a result of positive interactions and you enjoy actively engaging in fruitful discussions
• A disruptive thinker: You can shake up traditional systems and develop disruptive solutions. You take pleasure in thinking in a disruptive, non-traditional manner.

Qualifications & Requirements:

• While a Bachelor's degree is preferred, those with an equivalent blend of education and expertise are also encouraged to apply
• With over 4 years of relevant experience in overseeing multi-site operations, the candidate's expertise aligns perfectly with the requirements of this position
• The ideal candidate for this role will have a proven track record in the healthcare, retail, or hospitality industries
• This position is a combination of responsibilities, including extensive travel to every office site, making up roughly 40-60% of the job requirements
• Seamless remote work connectivity demands access to internet and telephone services that provide high download and upload speeds of at least 50M and 10M, along with a robust WiFi signal from your remote work location
• Conformance to the pre-employment pre-requisites and satisfaction of all the relevant state and work-required guidelines is essential for all potential employees. The requisites may involve fingerprinting, drug testing, health check-up, and basic first aid/CPR, depending on the state-specific requisitions.

Connect With Us!

If you’re not quite ready to apply, you can get in touch with us to discuss general opportunities.