Patient Care Coordinator

Surfpoint Recovery is a cutting edge substance-use-disorder (SUD) treatment center located in Coney Island, Brooklyn NY. We are an OASAS-licensed and CARF-certified Center of Excellence. Surfpoint Recovery offers inpatient detox, withdrawal, and stabilization services, as well as inpatient rehabilitation services for individuals with substance use disorder. The Patient Care Coordinator (PCC) acts as the primary hour-by-hour staff for all patients. The PCC works closely with nursing and clinical staff, assuring patients the best possible care.

Shifts:

(7:00am - 3:00pm)

(3:00pm - 11:00pm)

(11:00pm - 7:00am)

Responsibilities:

• Regularly communicate with Counselors and Nursing staff regarding patient issues and patient
• Assure patients adhere to program activity
• Encourage positive interactions and conversations amongst patients and staff
• Act as a role model for patients
• Transport patients throughout the facility
• Conduct room checks on all patients
• Observe clients for inconsistent behavior and report to appropriate staff (Clinical, Nursing, ) and include this information in your shift report.
• Assist in the de-escalation of behaviorally compromised patients.
• Monitor patient linen and laundry
  • Monitor linen supplies and replenish as
  • Ensure soiled linen is placed in laundry bin at the end of every
  • Collect laundry bags of dirty clothing and prepare for housekeeping to washing
  • Deliver clean laundry back

• Conduct a thorough search by ensuring the patient is not bringing contraband into the facility.

Minimum Qualifications:

• High school diploma or equivalent
• One (1) year of related work experience

Skills:

• Detail oriented
• Great interpersonal skills
• Strong communication skills
• Be kind - we’re here to help people and provide the best possible client care
• Be empathetic - understand that our clients are here to get better
• Be emotionally intelligent - understand that clients can often be emotional over seemingly insignificant issues, and it's not personal!
• Must be able/willing to de-escalate hostile situations
• Willingness to learn

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.